Cancellation policy

HORMIZON Subscription, Pre-Order & Try Before You Buy Policy

Last Updated: April 10, 2026

These Terms govern all subscription, pre-order, and try-before-you-buy purchases made from Hormizon ("Company," "we," "us," "our"). By enrolling in any of these purchase types, you acknowledge and agree to these Terms, our Refund & Return Policy, our Shipping Policy, and our full Terms of Sale, including the Arbitration Agreement and Class-Action Waiver. These documents together form a legally binding agreement between you and the Company.

SUBSCRIPTIONS

1. Subscription Enrollment & Express Consent

When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select. You must provide express informed consent to enroll. This means you must affirmatively check a box, click a button, or otherwise indicate clear consent to recurring charges. Subscription terms, including price, billing frequency, and cancellation steps, are disclosed clearly and conspicuously before checkout. By completing the subscription checkout, you authorize the Company to automatically charge the payment method you provide at the stated renewal interval until you cancel.

2. Billing Cycle & Automatic Renewal

Your subscription will automatically renew at the interval you selected (e.g., every 30, 60, or 90 days). Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance. Unless you cancel before your next renewal date, your payment method will be charged automatically, charges are processed on or around the renewal date, and you will continue receiving shipments. Subscription pricing, renewal dates, and product quantity are displayed at checkout and in your post-purchase confirmation email. Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it.

3. Price Changes

We may change subscription prices at any time. If we do, you will receive advance notice via the email associated with your account. Continued use of the subscription after the effective date constitutes acceptance of the updated pricing. If you disagree with a price change, you may cancel before the next billing cycle.

4. Cancellation Policy

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there. You may also cancel by emailing us directly at contact@hormizon.com with the subject "Cancel Subscription." Your cancellation will take effect for all future billing cycles. Cancellation does not refund past charges or shipped orders. Requests sent on weekends or holidays will be processed on the next business day with the effective date set to the time the request was received.

5. Refunds, Returns & Subscription Shipments

Subscription charges are non-refundable once processed. If an order has already entered fulfillment or shipped, it cannot be canceled mid-cycle. Refunds for recurring charges are not provided unless required by law. Refer to our Refund & Return Policy for detailed rules.

6. Failed Payments & Account Issues

If your payment method declines, we may retry the charge multiple times over several days. You authorize us to attempt to process payment using any payment method saved to your account. Your subscription may be paused or canceled if payment cannot be collected. You are responsible for updating your billing information to avoid interruptions.

7. Free Trials, Discounts & Introductory Offers

If your subscription begins with a free trial or discounted period, you will be charged the full subscription rate once the trial period ends, unless you cancel before the renewal date. Trial start and end dates are disclosed at checkout and in the confirmation email.

PRE-ORDERS

8. Pre-Order Purchases

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. Estimated shipping dates for pre-orders are projections only and may change due to manufacturing, supply chain, or customs variability. We will notify you via email if extended delays occur.

9. Pre-Order Cancellations

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel the order, but you can request a full or partial refund in accordance with our Refund & Return Policy.

TRY BEFORE YOU BUY

10. Try Before You Buy Purchases

When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. You will have a specified amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount. Returns during the trial period must follow the process outlined in our Refund & Return Policy.

GENERAL TERMS

11. Chargebacks & Disputes

Chargebacks for issues covered under this Policy, our Refund Policy, or our Shipping Policy constitute a breach of contract. We will provide payment processors with evidence including consent logs, IP address and device data, checkout timestamps, delivery confirmation, and subscription activity records. Fraudulent or abusive disputes may result in account termination.

12. Governing Law, Mandatory Arbitration & Class-Action Waiver

All claims, disputes, or controversies arising out of or related to subscription billing, automatic renewals, pre-order fulfillment, try-before-you-buy charges, pricing disputes, cancellation issues, shipping and delivery, or refunds or chargebacks must be resolved through binding individual arbitration, not in court. You waive the right to bring or participate in class actions, jury trials, and public court proceedings.

13. Modifications to These Terms

We may update these Terms periodically. The version in effect at the time of your purchase or subscription renewal governs your order. Continued use or renewal constitutes acceptance of updated terms.

Questions? Contact us at contact@hormizon.com