Refund policy

HORMIZON Refund & Return Policy

Last Updated: April 10, 2026

This Refund & Return Policy ("Policy") applies to all purchases made from Hormizon ("Company," "we," "us," or "our"). By placing an order, you acknowledge and agree to the terms below. This Policy is part of our Terms of Sale, which include a mandatory arbitration agreement and class-action waiver governing any disputes.

1. 90-Day Money-Back Guarantee

Hormizon offers a 90-day money-back guarantee on all supplement purchases. This guarantee is based on consistent daily use, and is subject to the following conditions:

You must have taken Hormizon as directed for at least 90 consecutive days, which is three full bottles.

You must contact our support team at contact@hormizon.com within 120 days of your delivery date to initiate the return. This gives you the full 90 days of use plus 30 days to submit your request.

You must send clear photographs of your three empty bottles when you submit your request.

Once your photographs are verified, we will issue a Return Merchandise Authorization (RMA) with the return address. You must obtain an RMA before shipping anything back. Returns sent without authorization will not be processed.

You must then ship all three empty bottles back to us at your own cost. Your refund is issued once we receive them.

Requests submitted before 90 days of use, requests with fewer than three empty bottles, requests submitted more than 120 days after delivery, and requests where the returned bottles are not received are not eligible under this guarantee.

2. 14-Day Unopened Return

If you have not opened your product, you may return it for a full refund within 14 days of your delivery date. The product must be unopened and in its original, sealed condition. You must contact contact@hormizon.com to obtain a Return Merchandise Authorization before shipping anything back. Returns sent without authorization will not be processed. Return shipping is at your own cost.

3. Return Shipping Costs

The customer is responsible for all return shipping costs. This applies to every return under this Policy, including returns under the 90-day money-back guarantee in Section 1 and returns under the 14-day unopened return in Section 2.

We do not provide prepaid return labels, we do not reimburse postage, and we do not deduct or credit return shipping against your refund. Return shipping costs are never refundable.

We strongly recommend using a trackable shipping method. The customer bears the risk of loss for returned packages. If a return is lost, damaged, or never arrives, we are not able to issue a refund. Proof of postage is not proof of delivery.

Original shipping charges are not refunded. For international orders, any shipping fees, taxes, duties, or customs charges you paid are not refundable, and any charges incurred returning an item internationally are the customer's responsibility.

The only exception is Section 4 below. If we shipped you a damaged, defective, incorrect, or incomplete order, we cover the cost of return or replacement shipping, and you will not be asked to pay to correct our error.

4. Order Issues, Defects, or Damage

We will replace or refund items that meet one of the following conditions, provided you notify us within 7 days of delivery:

The item arrived damaged. The item was defective upon arrival. You received the incorrect item. The shipment was missing items.

To file a claim, provide your order number, clear photos of the item and packaging, and a description of the issue. If damage or defect cannot be verified, the Company reserves the right to deny replacement or refund. Where a claim is verified, we cover any return or replacement shipping costs.

5. All Other Sales

Unless a product explicitly states it is eligible for a refund or return beyond the guarantees described in Sections 1 and 2 above, all sales are final. This includes digital goods, promotional items, discounted items, limited-release products, and subscription renewals.

6. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded, except where prohibited by law:

Partially used bottles that do not meet the conditions of the 90-day money-back guarantee in Section 1. Opened bottles submitted outside the conditions of Section 1. Digital products, downloads, or educational content. Subscription renewals or rebills. Free-plus-shipping items. Promotional, discounted, or clearance items. Items purchased through unauthorized sellers or resellers. Shipping charges, return postage, taxes, duties, and customs charges.

7. Subscription & Membership Billing

By enrolling in a subscription, you agree to recurring charges at the interval disclosed during checkout. Billing terms are presented clearly at checkout, and you must affirmatively consent to subscription billing. You may cancel online anytime through your account or by emailing contact@hormizon.com. Cancellation stops future billing, but past charges are non-refundable.

8. Refund Processing Times

Approved refunds will be issued back to the original payment method within 5 to 10 business days. Processing timelines may vary depending on your bank or payment provider. The Company is not responsible for delays caused by third-party payment processors.

9. Chargebacks & Payment Disputes

Initiating a chargeback for issues covered under this Policy is considered a breach of the Terms of Sale. We reserve the right to block future purchases, suspend customer accounts, and provide all necessary documentation to dispute illegitimate chargebacks.

10. Fraud Prevention & Abuse of Policy

We reserve the right to deny refunds or returns in cases of suspected fraud, excessive return attempts, shipping address mismatches, or abuse of our policies or promotional offers. The Company may block or restrict future purchases at its discretion.

11. Shipping & Risk of Loss

Risk of loss passes to the customer once the carrier marks the order as delivered. Incorrect or incomplete shipping addresses provided by the customer are the customer's responsibility. Replacements or refunds for lost packages due to address errors are not guaranteed.

12. Governing Law, Arbitration & Class-Action Waiver

This Policy is governed by the Arbitration Agreement and Class-Action Waiver included in our Terms of Sale. Any dispute relating to refunds, returns, subscriptions, product satisfaction, or delivery issues must be resolved through binding individual arbitration, not in court, and not through class or collective action.

13. Updates to This Policy

We may update this Policy at any time to reflect operational, legal, or regulatory changes. The version in effect at the time of your purchase governs your order.

Questions? Contact us at contact@hormizon.com