Refund policy

HORMIZON Refund & Return Policy

Last Updated: April 10, 2026

This Refund & Return Policy ("Policy") applies to all purchases made from Hormizon ("Company," "we," "us," or "our"). By placing an order, you acknowledge and agree to the terms below. This Policy is part of our Terms of Sale, which include a mandatory arbitration agreement and class-action waiver governing any disputes.

1. 60-Day Money-Back Guarantee

Hormizon offers a 60-day money-back guarantee on all supplement purchases, subject to the following conditions:

The product must be unopened and in its original, sealed condition. You must contact our support team at contact@hormizon.com within 60 days of your delivery date to initiate the return. You must obtain a Return Merchandise Authorization (RMA) before shipping anything back. Returns sent without authorization will not be processed. Customer is responsible for all return shipping costs.

Opened or partially used bottles are not eligible for a refund under this guarantee.

2. All Other Sales

Unless a product explicitly states it is eligible for a refund or return beyond the 60-day guarantee above, all sales are final. This includes digital goods, promotional items, discounted items, limited-release products, and subscription renewals.

3. Order Issues, Defects, or Damage

We will replace or refund items that meet one of the following conditions, provided you notify us within 7 days of delivery:

The item arrived damaged. The item was defective upon arrival. You received the incorrect item. The shipment was missing items.

To file a claim, provide your order number, clear photos of the item and packaging, and a description of the issue. If damage or defect cannot be verified, the Company reserves the right to deny replacement or refund.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded under any circumstances, except where prohibited by law:

Opened or used supplement bottles. Digital products, downloads, or educational content. Subscription renewals or rebills. Free-plus-shipping items. Promotional, discounted, or clearance items. Items purchased through unauthorized sellers or resellers.

5. Subscription & Membership Billing

By enrolling in a subscription, you agree to recurring charges at the interval disclosed during checkout. Billing terms are presented clearly at checkout, and you must affirmatively consent to subscription billing. You may cancel online anytime through your account or by emailing contact@hormizon.com. Cancellation stops future billing, but past charges are non-refundable.

If your subscription includes a free trial or promotional rate, it will convert to standard pricing unless you cancel before renewal.

6. Refund Processing Times

Approved refunds will be issued back to the original payment method within 5 to 10 business days. Processing timelines may vary depending on your bank or payment provider. The Company is not responsible for delays caused by third-party payment processors.

7. Chargebacks & Payment Disputes

Initiating a chargeback for issues covered under this Policy is considered a breach of the Terms of Sale. We reserve the right to block future purchases, suspend customer accounts, and provide all necessary documentation to dispute illegitimate chargebacks.

8. Fraud Prevention & Abuse of Policy

We reserve the right to deny refunds or returns in cases of suspected fraud, excessive return attempts, shipping address mismatches, or abuse of our policies or promotional offers. The Company may block or restrict future purchases at its discretion.

9. Shipping & Risk of Loss

Risk of loss passes to the customer once the carrier marks the order as delivered. Incorrect or incomplete shipping addresses provided by the customer are the customer's responsibility. Replacements or refunds for lost packages due to address errors are not guaranteed.

10. Governing Law, Arbitration & Class-Action Waiver

This Policy is governed by the Arbitration Agreement and Class-Action Waiver included in our Terms of Sale. Any dispute relating to refunds, returns, subscriptions, product satisfaction, or delivery issues must be resolved through binding individual arbitration, not in court, and not through class or collective action.

11. Updates to This Policy

We may update this Policy at any time to reflect operational, legal, or regulatory changes. The version in effect at the time of your purchase governs your order.

Questions? Contact us at contact@hormizon.com